1. What products do you sell?
aetherveilgoods.com specializes in selling portable mini fans and smart cooling products, providing users with convenient cooling solutions for various scenarios such as home, office, travel, and outdoor activities.
2. Which regions do you ship to?
Currently, we only offer shipping within the United States and do not support international shipping.
3. How long does it take for my order to ship?
After payment confirmation, we typically process and ship your order within 1-3 business days.
4. How long does shipping take?
Orders within the United States typically take 3-7 business days to arrive. Actual delivery time may be affected by weather, holidays, or the logistics carrier's operations.
5. How can I check my order status?
After your order ships, if there is tracking information, we will send relevant information to the email address you provided when placing your order. You can check the package status using the tracking number.
6. Can I modify my order information?
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible. We will do our best to assist in modifying the order information. Once the order has entered the processing stage, modifications may not be possible.
7. Can I cancel my order?
If your order has not yet been shipped, you can contact us to request cancellation. Once the order has entered the shipping stage, cancellation may not be possible.
8. Do you accept returns?
Yes, we accept eligible return requests. Customers can contact us to request a return within 30 days of receiving the goods.
9. How long does it take for a refund to arrive?
After the refund is approved, we will process it within 3 business days. The actual arrival time may vary depending on the processing speed of the bank or payment institution.
10. What conditions must be met for returned goods?
Returned goods should be in unused condition and include complete packaging and accessories. The goods must not have any signs of damage caused by the customer or obvious signs of use.
11. In what scenarios is a mini fan suitable?
Our mini fans are suitable for a variety of uses, such as desks, bedrooms, living rooms, travel, outdoor activities, camping, and daily commutes.
12. Are mini fans portable?
Yes, our products are designed for portability, are compact in size, and easy to carry in a bag or on your person, making them suitable for use in various environments.
13. How to contact customer service?
If you have any questions about your order or products, please contact us through the following methods:
Company Name: Aetherveil Goods LLC
Address: 113 Mcinnis Ct Gaston SC 29053
Phone: 1(971) 493-3067
Email: JUSTIN@aetherveilgoods.com