Thank you for choosing aetherveilgoods.com. We hope every customer is satisfied with their purchase. If you have any questions about your order, please apply for a refund according to the following policy:
1. Return Period
We accept returns of eligible items. Customers can contact us to apply for a return within 30 days of receiving the item.
Return requests submitted after 30 days may not be approved.
2. Return Conditions
Items for return must meet the following conditions:
The item must be unused.
The item should retain its original packaging and accessories.
The item must not have any obvious damage, signs of use, or problems caused by the customer.
Returned items must be reviewed and confirmed by us.
Some items may not be accepted for return due to improper use, damage, or failure to meet the return conditions.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the refund review result via email.
Once the refund is approved, we will process it within 3 business days.
Refunds are typically processed through the original payment method. The exact arrival time may vary depending on the processing speed of the bank or payment institution.
4. Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Once an order is in the processing or shipping stage, it may not be possible to cancel it.
5. Exchanges
Currently, we do not offer direct exchanges. If you need to exchange an item, please apply for a refund according to the return process and then place a new order for the desired item.
6. Refund Issues
If you have not received your refund after processing, please contact your payment institution or bank to confirm the processing status. If you still have questions, please contact us, and we will do our best to assist you.
7. Contact Us
If you have any questions about our refund policy or need to apply for a return and refund, please contact us through the following methods:
Company Name: Aetherveil Goods LLC
Address: 113 Mcinnis Ct Gaston SC 29053
Phone: 1(971) 493-3067
Email: JUSTIN@aetherveilgoods.com